AUBERGE PORTES SUR MER
470, route de la Mer
Sainte-Flavie (Québec) G0J 2L0

T 418-775-7233
TF 1-800-404-8233


info@gaspesiana.com

www.maisonhelios.com

www.gaspesiana.com

       


 
 

Mission
Capture the hearts of guests from near and far by welcoming them to our beautiful motel on the shores of the St. Lawrence River and treating them to fine regional cuisine, comfortably appointed rooms, and warm Gaspé hospitality.

Quality Policy
Québec’s tourist industry is committed to providing a quality tourism experience designed to promote customer satisfaction. We, the management and employees of Auberge Portes Sur Mer, share this commitment by adhering to Québec’s Tourism Quality Charter and the principles underpinning the Quality Policy, which is inspired by the tourist industry’s code of good conduct.

Our Commitments
More specifically, we have adopted the following principles:

1-Customer satisfaction with our services

  • Know our clientele as well as possible in order to provide
    quality services in keeping with their expectations.

  • Promptly respond to and resolve customer complaints.

2-Respect for customers and staff

  • Aim for the best human qualities, including empathy,
    courtesy, attentiveness, honesty, and confidentiality,
    in order to constantly earn the respect of our customers
    and staff.

3-Staff qualifications

  • Encourage staff training and professional development.

4-Promotion of regional specificities and features

  • Promote regional specificities in order to enrich
    the tourism experience of our guests.

5-Responsible practices

  • Implement responsible practices with respect
    to sustainable development.

6-Integrity

  • Respect and enforce the laws and regulations applicable
    to our industry and always meet our contractual obligations

 

In support of the Quality Policy, we have set ourselves the following objectives:

  • Provide clear, accurate, complete, and true information
    to our customers and staff in all promotional and in-house communications
  • Maintain facilities and points of service for our clientele
    that are clean, suitable, in perfect order, and compliant
    with current safety standards
  • Implement stringent quality controls to ensure consistency
    in customer service.

 


 

 

 

      Réalisation Mediaprim